Terms and Conditions
Welcome to the Primax Care website. These Terms and Conditions explain the rules that apply when you access or use our website.
By accessing or using this website, you agree to these Terms and Conditions. If you do not agree with these Terms, please discontinue using the website.
We may update these Terms from time to time to reflect changes to our services, business practices or legal obligations. The most current version will be published on this website.
About Primax Care
Primax Care provides disability and support services, including services to eligible NDIS participants.
Information provided on this website is intended to give you general information about Primax Care and the services we offer. Information on this website does not replace individual professional, medical, legal or other specialist advice.
The availability and suitability of our services will depend on your individual circumstances, support needs, funding arrangements and any applicable service agreement.
Privacy and Personal Information
We respect your privacy and are committed to protecting the personal information you provide to us.
We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles, where applicable. Our Privacy Policy explains how we collect, hold, use, disclose and protect personal information, as well as how you can request access to or correction of your information and make a privacy-related complaint.
Where consent is required for the collection, use or disclosure of personal or sensitive information, we will seek that consent in accordance with applicable privacy laws.
Please refer to our Privacy Policy for further information.
Website Accounts
If our website allows you to create an account or access a secure online area, you are responsible for keeping your login details and password confidential.
Please notify Primax Care promptly if you become aware of, or reasonably suspect, unauthorised access to your account.
We may suspend or restrict access to an account where reasonably necessary for security, legal or operational reasons, or where these Terms have been breached.
Information About Our Services
We aim to ensure that information about our services is clear, accurate and up to date. However, services, availability, eligibility requirements, fees and other information may change from time to time.
Submitting an enquiry, referral or contact form through our website does not automatically create a service agreement or guarantee that Primax Care can provide the requested support.
Where applicable, the provision of NDIS or other disability support services will be subject to a separate Service Agreement and relevant funding arrangements.
Acceptable Use of Our Website
You agree to use this website only for lawful purposes.
You must not use the website in a way that:
- breaches any applicable law or regulation;
- interferes with the security or operation of the website;
- attempts to gain unauthorised access to our systems or information;
- introduces viruses, malware or other harmful material;
- infringes the rights of Primax Care or another person; or
- is fraudulent, misleading, abusive, threatening or otherwise unlawful.
Third-Party Websites and Links
Our website may contain links to websites, resources or services operated by third parties.
These links may be provided for your convenience or additional information. Primax Care does not control third-party websites and is not responsible for their content, privacy practices, availability or services.
We encourage you to review the terms and privacy policies of any third-party website you choose to visit.
Intellectual Property
Unless otherwise stated, the content of this website—including text, graphics, logos, photographs, designs and other materials—is owned by, licensed to, or used with permission by Primax Care and is protected by applicable intellectual property laws.
You may access and use website content for your personal and non-commercial purposes.
You must not reproduce, modify, distribute, publish, sell or commercially exploit our website content without our prior written permission, except where permitted by law.
Information You Provide to Us
If you submit information through our website, including an enquiry, feedback or other content, you confirm that the information you provide is accurate to the best of your knowledge and that you have the right to provide it.
Any personal information you provide will be handled in accordance with our Privacy Policy and applicable privacy laws.
Please do not submit confidential, sensitive or health information through general website forms unless the form specifically requests that information and it is reasonably necessary for us to assist you.
Website Availability and Accuracy
We take reasonable steps to keep our website secure, accessible and up to date. However, we cannot guarantee that the website will always be available, uninterrupted, error-free or completely free from harmful components.
Website content is provided for general information purposes and may be updated or changed without notice.
Where permitted by law, Primax Care is not responsible for loss arising solely from reliance on general website information. Nothing in these Terms excludes, restricts or modifies any right, guarantee, warranty or remedy that cannot lawfully be excluded or limited under Australian law.
Suspension or Termination of Website Access
We may suspend, restrict or terminate access to all or part of our website where reasonably necessary, including where:
- these Terms have been breached;
- there is suspected fraudulent or unlawful activity;
- there is a security risk; or
- suspension is necessary to protect Primax Care, our participants, website users or systems.
Governing Law
These Terms and Conditions are governed by the laws applicable in New South Wales, Australia.
Subject to any rights you may have under applicable law, disputes relating to these Terms will be subject to the jurisdiction of the courts and tribunals of New South Wales and any courts entitled to hear appeals from them.
Feedback and Complaints
At Primax Care, we value your feedback and take your concerns seriously.
If you have a question, concern or complaint about our website, these Terms or our services, please contact us using the contact details provided on our website.
We will acknowledge and respond to complaints in accordance with our applicable policies, legal obligations and complaints management processes. Making a complaint will not affect your right to access appropriate supports or services, and you may also have the right to raise your concern with an appropriate external regulatory or complaints body.
Contact Us
If you have questions about these Terms and Conditions or would like further information, please contact:
Primax Care Pty Ltd
Email: hello@primaxcare.com.au
Tel: 1300 095 125
Alternatively, you can contact us through the enquiry form on our website.
Primax Care – Supporting choice, dignity and independence.
